In these conditions "we", "us" and "our" refer to Grays of Cambridge (Int) Ltd (company no. 148700).
You can write to us at Station Rd, Robertsbridge, East Sussex, TN32 5DH or send e-mail to
This is also the address to write to if you have any complaints. "You"
and "your" refer to you as the consumer purchaser who places an order with us.
We reserve the right not to accept any order. Orders can only be accepted
for delivery within the UK. Orders can only be accepted via our websites
a contract will come into force, on the terms and conditions set out here.
We will try to deliver your goods as soon as practicable. During normal
periods and when we have goods in stock, our aim is to deliver goods one week
from date of order. In busy times or if goods are still being
manufactured delivery times will be longer. If we are out of stock of
some of the items on your order, we reserve the right without the obligation
to deliver your order in multiple drops. If you have not received your
order within the expected delivery time you should notify us by email.
Please note that any dates quoted by us for delivery are estimates only.
If we are unable to deliver your goods within 30 days of your order, you may
cancel your order and get a full refund for those goods.
We will choose the appropriate method of delivery. Small items may be
delivered by post. Larger order will be delivered by courier and will
require signature at time of delivery.
When you receive the goods, you should keep all original packaging and
labels until you are sure you have the right sized goods. If you
need to return the goods for exchange or credit you must complete the
sending one completed copy with the goods/original packaging and another by email to
Returned goods need to be sent to:
Returns department, Grays of Cambridge, Station Rd, Robertsbridge,
East Sussex, TN32 5DH. If the product is defective or we have made
some other error, we will refund reasonable postage incurred.
You will be responsible for any damage to the goods which occur after they
have been delivered to you. We therefore recommend you do not name
the goods until you are sure they are what you need. We are unable
to credit goods which are returned without a completed Returns form.
Nothing in this clause shall prejudice the Statutory rights of the
customer under this agreement.
Goods can only be despatched if we have received full payment for the order.
Details of our delivery charges and methods of payment for the goods are
explained in the “Billing and Delivery” stage of the checkout
Every effort is made to ensure that our prices and descriptions are accurate.
If an error is found and the prices or products change, we will inform you
as soon as possible and offer you the option of cancelling your order or
reconfirming your order with the revised price or product. We are
under no obligation to provide goods to you at an incorrect (lower) price
if the pricing error is obvious and could reasonably have been recognised
by you as a pricing error.
If you have purchased goods that have not been personalised
you can cancel your order for any reason and get a full refund at any time
before you receive the goods, or up to 14 working days (unless other returns period offered at purchase) after the day you
receive the goods. To cancel your order you should email details to
If we have already despatched the goods to you:
- you can only exercise the right to cancel your order if the goods are
returned in original condition and in original packaging with original labels;
- we will re-imburse reasonable postage costs or arrange a collection if we were at fault;
- we can only process a credit on receipt of the goods with a completed Returns form.
We shall have no liability to you for any failure to deliver goods you have
ordered or any delay in doing so or for any damage or defect to goods
delivered that is caused by any event or circumstance beyond our reasonable
control nor for any business losses.
Nothing in these conditions will limit our liability in cases of fraudulent
misrepresentation, negligence causing personal injury or death or defective
products causing personal injury, death or damage to non-business property.
If we fail to enforce any of these conditions, that does not mean that we
have waived any of our rights and we retain the right to enforce any of
these conditions at any time.
This particular clause only applies if you are buying goods from us for the
purposes of your trade, business or profession and you are not classified as
a consumer under UK consumer protection legislation. If you are such
a business customer, clause 11 of these conditions will not apply, we will
not be liable for any consequential loss and subject to clause 12 our maximum
liability shall be limited to the price of the goods.
Nothing in these conditions affects your statutory rights as a consumer.
You may obtain information about your statutory rights from your local
Trading Standards Department or Citizens Advice Bureau.
English law shall apply to these conditions.